Don’t worry - it’s very normal to be nervous before your first pelvic health appointment. Please see our What To Expect page for a full description of a typical first appointment

The answer is always yes - our physios are expert baby holders! However, having a baby or toddler in the clinic can distract you and your physiotherapist from focusing on your needs. We strongly believe that your appointment should be YOU time. We encourage you to aim to find childcare but if it isn’t possible, please do bring your little one(s) to the clinic! You can also check out our telehealth option to attend your appointment from home.

Ideally something comfortable and easy to move in. We take a very active approach to physiotherapy - we are going to get you up and moving in your session. If you are here to address lower body concerns (foot, ankle, knee, hip, low back) please wear or bring shorts to your appointment.

Yes! For the comfort of our clients however, we don’t perform internal exams during the 1st trimester or after 36 weeks.

For pelvic floor physio you should wait until you have been cleared by your healthcare practitioner at your 6 week check up. If you weren’t working with us during pregnancy and would like help building a post partum recovery plan for the first 6 weeks, you can book in earlier and we will work on getting you moving.

We direct bill to the following insurers:

• Pacific Blue Cross • Sunlife • Manulife • Canada Life/Great West Life • Chamber of Commerce • ClaimSecure • Desjardins • First Canadian • GroupHEALTH • Industrial Alliance • Johnston Group • Manion • People Corporation.

Please bring your benefits card to your first appointment.

No, our physiotherapists are not enrolled as MSP providers.

Nope! We are also happy to accept clients with general physiotherapy concerns such as sprains/strains, back or neck pain or post-surgical rehab.

Probably yes - most extended health providers cover physiotherapy but if you are worried about your plan, please call them to confirm before your appointment.

No - physiotherapy is a direct-access service in Canada which means you don’t need a referral to come for treatment.

We are not accepting WSBC/ICBC claims.

Please refer to our cancellation policy for details. Cancellations within 48 hours of your appointment time will be subject to a charge. We encourage you to consider switching to a telehealth visit instead of cancelling.

See our Cancellation Policy Here

The muscles of the pelvic floor are just like any other muscles in your body which means the best way for your physiotherapist to assess them is by touching them. The only difference here is that these muscles live inside your pelvis! Your therapist will get the most accurate information and be able to give you the best treatment possible by performing an internal vaginal and/or rectal exam however, this is always optional. We want you to feel as comfortable as possible while getting treatment for your pelvic floor and there is plenty of treatment that can be done externally. That means if you are currently not ready for an internal pelvic exam, we can wait and do it at a later session or even never - it’s completely up to you.

Yes we see men for pelvic health! We are able to use real time ultrasound to do some or all of the work externally but a rectal exam may be indicated for your care. Please book with Physiotherapist Shannon Busto if you are seeking care for mens pelvic health concerns.